Application Support

At CoralTree we aim to provide quality and timely responses to questions arriving at our Customer Support desk. We recognise that a fast response, whether it be the answer to a simple ’how to’ question or the resolution of a complex technical problem, is crucial to the business needs of our customers.

CoralTree has a dedicated support team who provide your main point of contact for all technical issues or queries. The team is fully trained to offer assistance on any of the products we support. This team is backed by our development team of experienced consultants and programmers. Our support desk is manned between 8:30am and 5:30pm from Monday to Friday. We also offer ‘out of hours’ emergency support cover, ensuring that the help of a technical consultant is only a phone call away.

All calls are logged on our Help Desk system, with a full history of actions retained. Weekly conference calls are held to discuss progress and regular reports provided.

During software implementation or major software upgrades, CoralTree can also provide dedicated on-site support at your location.

To log any issues with the support desk please e-mail us at